801 Turnpike Industrial Road
Princeton, WV 24739
Frequently Asked Questions
What size equipment can Smith Services repair?
As one of the most technologically advanced shops in the USA, and now with access to the original equipment technical documents of Philadelphia Gear, we can handle virtually any size motor or gearbox.
How do I get my motor or gearbox to Smith Services for repairs?
Easy, one phone call to 304.431.2446 will connect you immediately to our professional customer service staff. We’ll take it from there so you can stay focused on running your business.
Does Smith Services only handle accounts located nearby?
We are ready and willing to go anywhere needed to service our customers. As part of Timken Power Systems (TPS), we are part of a network of 18 locations with gear, motor, controls, switchgear and bearing expertise.
Is the Smith Services shop ISO-certified?
Yes, Smith Services achieved ISO 9001:2008 Standard certification in 2014. All TPS sites are independently certified.
Can Smith Services work at my location?
Yes, our Onsite Technical Services group (OTS) can remove and reinstall most rotating equipment. Depending on the application, we can even overhaul motors and gearboxes at our customers’ locations.
Does Smith Services offer emergency response?
Absolutely. We pride ourselves on quick turnaround jobs where the cost of downtime is high. We know the pressure you’re under to get back online, and we work 24/7 until you are up and running.
Is the work done by Smith Services covered by warranty?
The short answer is yes. Warranties range from one to five years based on what’s being repaired and is included at no extra charge. Whether we are talking about switchgear, controls, electric motors, generators, bearings or gearboxes, Timken Power Systems’ work carries a warranty that often meets or exceeds that offered by the OEM.